Anti-money laundering

Customers Rights Protection Unit


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According to our bank Consideration to  instructions of the Central Bank of Egypt (C.B.E) for developing the banking sector which is always Keen On Establishing the Confidence Between banks and clients ,our Bank Has created a separate department Under the supervision of our compliance department at our Head Office named:  (Customers Rights Protection Unit  )  for Achieving  Clear Foundation that govern the relationship between our bank and its clients in a way  to achieve Justice and  transparency which guarantee protection of the customers Data , In addition to select fast and clear method for dealing with any complaints and suggestions . Based On the Above , you can submit your complaints and or Any suggestion to our bank through filling the Complaint’s Form in the following Link and send it on this Email :[email protected]

 

 Download Complaint''s form

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